Refund Policy

1. Subscription Services

• Subscription fees are generally non-refundable once the service period has started.
• If a billing error occurs (e.g. duplicate charge), we will review and issue a correction or refund where applicable.

2. Energy Consumption & Usage Fees

• Charges based on metered energy consumption are non-refundable, as they represent actual energy usage.
• Disputes must be reported within 7 days of the billing statement.

3. Hardware & Installation

• Payments for hardware, meters, sensors, and installations are non-refundable once installation has commenced or been completed, except in cases of verified defects.
• Defective hardware may be repaired or replaced in line with our warranty policy.

4. Service Failure

If Nanowattz is unable to deliver a paid service due to a fault solely attributable to us, we may, at our discretion:

• Provide service credits, or
• Issue a partial or full refund

5. Cancellations

• You may cancel a subscription before the next billing cycle to avoid future charges.
• Cancellation does not entitle you to a refund for the current billing period.

6. How to Request a Refund

All refund or billing complaints should be submitted via:

• Email: support@nanowattz.com
• Include your account details, invoice reference, and reason for the request
• Refunds, where approved, will be processed within 7–14 business days.

Contact Us

For questions about these Terms or our Refund Policy, please contact:

Nanowattz Support Team

📧 support@nanowattz.com